The new publishing skillset: change management in a creative industry

Publishers of all sizes and types face competition from within and outside the industry, competition that is challenging their mission, identities, and business models. There is growing pressure to adapt and streamline existing processes, while simultaneously developing new perspectives and skills. What talents and sensibilities must publishers seek, and should they be hiring from outside industries, cultivating those skills in-house, investing in educational programs, or all three? And what can publishers learn from—and teach—other creative industries undergoing change?